support
let's get it sorted.
my alarm didn't ring.
check that your alarm is enabled for the right time and days, and allow alarms and notifications for WAKE UP in Settings. open the app to resolve any permission prompts, then try an alarm a few minutes ahead. if it still doesn't ring, email us your app version, iPhone model, and iOS version.
my photo challenge isn't passing.
use good lighting and keep the whole subject in view. for make bed, show the bed clearly; for snap the sky, point at the sky. check your connection for photo verification and try again. if it keeps failing, tell us which challenge you're using.
my push-ups or squats aren't counting.
allow camera access, use a well-lit space, and prop your phone where it can see your movement. follow the challenge's positioning guide and keep your body in frame through each rep.
the alarm came back during a challenge.
if you haven't completed the challenge before its timer ends, the alarm rings again. open the challenge and finish it to stop the alarm. if it keeps ringing after a completed challenge, contact us with the challenge name and your app version.
how do i cancel my subscription?
open Settings on your iPhone, tap your name, then subscriptions. choose WAKE UP and cancel. check the date shown there for when access ends; deleting the app does not cancel your subscription. see Apple's cancellation guide.